Refund policy

This Refund Policy applies to purchases made from Misty Mellow, a brand operated by Styleworth Inc.

Our Policy on Returns, Exchanges, and Refunds

At Misty Mellow, each item is carefully prepared with the intention of delivering a special and enjoyable experience to every customer.

Due to the nature of our products—particularly mystery items, lucky bags, and custom or handmade products—we kindly ask for your understanding that returns, exchanges, and refunds are generally not accepted.

Non-Returnable / Non-Refundable Items

The following items are not eligible for return, exchange, or refund:

• Custom-made or personalized products
• Mystery Scoop products
• Lucky Bag products

These items may contain random selections or be individually prepared. Once an order has been placed, it cannot be canceled, modified, returned, or refunded.

We truly appreciate your understanding of the unique nature of these products.

Exceptions & Our Commitment to Fair Resolution

If there is a clear defect, damage upon arrival, or an error directly attributable to Misty Mellow or Styleworth Inc., we will carefully review the situation and provide a reasonable resolution within a fair and practical scope, at our discretion.

Reporting an Issue

• Any issues must be reported within 7 days of delivery
• Photos or other supporting documentation may be requested to help us assess the situation

We aim to handle such matters with care and common sense, always keeping the customer experience in mind.

Shipping Responsibility

Once an order has been handed over to the shipping carrier, responsibility for transit lies with the carrier. As such, Misty Mellow is unable to assume liability for loss, delay, or damage that occurs during shipping.

That said, we are fully committed to supporting our customers and will make every reasonable effort to assist with carrier claims or communication to help resolve shipping-related issues.

Chargebacks

Unjustified or unauthorized chargebacks or payment disputes may result in account restrictions or refusal of future service. We kindly encourage customers to contact us first so we can work together toward a fair solution.

Our Promise to You

We value every customer and strive to provide thoughtful, sincere support to each individual. Our team is committed to doing our very best to ensure a positive experience for everyone who shops with Misty Mellow.

Contact Information

If you have any questions regarding this Refund Policy, please contact us at:

Brand Name: Misty Mellow
Legal Entity: Styleworth Inc. (California, USA)
Location: New Jersey, United States
Email: customer@mistymellow.com

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